CEO apologises for failure

On Wednesday evening Swedbank cash machines malfunctioned and customers with bankcards were able to withdraw more money than they had in their accounts. “I can only apologise for what happened, which meant that many customers yesterday (read Wednesday) could not use our bankcard products,” says CEO Birgitte Bonnesen.

The Financial Supervisory Authority (FSA) has confirmed it received notification from Swedbank but would not say more without a fuller report from the bank.

Nevertheless Birgitte Bonnesen could not hide her joy when presenting the bank’s interim report. Operating profits for the fourth quarter were SKr 5.1 billion, somewhat higher than expected, and better than the previous fourth quarter. The bank is raising its dividend to 13.2 kronor per share. Swedbank’s shares rose 0.5% yesterday.