Swedbank sends sensitive, personal information concerning the estates of deceased persons in poor quality envelopes to customers via its banking operations in Lithuania. The low-cost envelopes tear easily and lack protective lining, allowing third parties to readily access classified data about bank customers’ assets.
According to one expert, Swedbank is estimated to save around 2 öre per envelope. A legal administrator, who has handled estates of deceased persons for many years, says she does not consider Swedbank’s duty of confidentiality to customers is being properly safeguarded with the use of the envelopes.
Swedbank says it has not received any complaints.